IT Support Ticket

Use this form to submit a ticket to the College of Visual Arts & Design IT Services Helpdesk.

If you are not affiliated with the College of Visual Arts & Design (CVAD)
please visit click here to find the IT support group for your college or area.


YOUR ROLE
Please select your role/affiliation with UNT College of Visual Arts & Design.
YOUR CONTACT INFO
Enter in format 940-123-4567
GUESTS

We are delighted to have you as a guest at the UNT College of Visual Arts & Design. Please tell us more about your technology needs so that we may assist you in the best way possible.

Which department are you visiting?
Who is your contact with the College of Visual Arts & Design's Dean Office?
Who is your contact with the College of Visual Arts & Design's Department of Art Education Art History?
Who is your contact with the College of Visual Arts & Design's Department of Design?
Who is your contact with the College of Visual Arts & Design's Department of Studio Art?
Who is your contact with the College of Visual Arts & Design Galleries / Institutes?
Which of the following would you like to do?
We value your thoughts - any feedback you leave will help contribute to the betterment of our support and services.
We're here to help. If you have general questions, please let us know.
Please let us know when you will be visiting campus and will need guest WiFi access so that we may create an account.
Please leave any additional details below, including how long you will be visiting the campus.
Please describe.
STUDENTS
Ticket Type
We're here to help. If you have general questions, please let us know.

You do not need to submit this ticket. Rather, to check out equipment from CVAD IT Services, please visit https://cvadit.unt.edu/equipment-checkout for more information.

We value your thoughts - any feedback you leave will help contribute to the betterment of our support and services.
Student Consultation
:
:
Please give a detailed description.
FACULTY & STAFF

During peak times of the semester, please understand that our IT Staff may not be able to accept walk-ins. To ensure that our staff can prepare appropriately, please schedule an appointment by selecting "Schedule Consultation" below. Give two date & time availability options so that we can coordinate the best time to meet with you for a consultation.

Ticket Type
Authorize Extended Checkout for Student
How many students need an authorized extended checkout?

PLEASE NOTE: In the event that requested equipment is unavailable or has been reserved for other obligations
we may not be able to accommodate an extended checkout for multiple students at once.

List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
List the first and last name of the student you are authorizing an extended checkout for.
Specify the course number of the class your student(s) is/are enrolled in.
Specify what type of equipment the student(s) is/are requesting extended checkout for.
Please leave a short description or any additional notes here that might be helpful.
Request New Hardware | Computer Equipment Quote
Give as much info as possible relating to the hardware you're requesting. All purchases are subject to departmental approval, funds availability and compatibility with existing systems.
List any unique specifications required for this hardware. Include any special support considerations like special drivers, special software, etc, required to make this hardware function as intended.
Request IT Purchase Authorization
Please fill in each field below.
Are you requesting authorization to purchase hardware, software or online services?
The University requires service agreements on all computer purchases and/or equipment purchased on student fees. We will get this for you and add it to the quote.
Request New Software | Web Service Quote
Please fill in each field below.
Are you requesting a software installation or web service?
If free, enter 0.
Enter URL or copy & paste terms/agreement.
Who will host this system, application, and/or service? (i.e. where will the software be installed)
Will this system, application, and/or service integrate with any ITSS systems (e.g. LDAP, PeopleSoft, etc.)
With what ITSS system will the system, application, and/or service be integrated?
Does the software store confidential institutional information?
Please indicate what type of confidential institutional information the software will store.
Will users access this system, application, and/or service by internet website or mobile application?
Would the loss of this system, application, and/or service cause a severe or adverse effect on the department's operation, assets, and/or individuals?
Schedule Consultation
:
:

You do not need to submit this ticket. Rather, to check out equipment from CVAD IT Services or the Student Computer Lab, please visit https://cvadit.unt.edu/equipment-checkout for more information.

HR: Report New Hire
(as it appears on your hiring paperwork)
(we cannot enable accounts without an EUID)
Which department and/or program will the new hire be a part of?
Is there any additional information you wish to include?
HR: Report Termination
(as it appears on your hiring paperwork)
(we cannot disable accounts without an EUID)
(Specify mm/dd/yy OR "Immediate")
Is there any additional information you wish to include?
We're here to help. If you have general questions, please let us know.
Please describe.
REPORT ISSUE

PLEASE NOTE: To maintain the integrity of the network, personal equipment (i.e. equipment not purchased with university funds) or devices not configured by CVAD IT Services will not be granted access to the physical network. Since personal devices cannot be guaranteed to be in full compliance with all UNT security policies, we cannot support equipment not owned by the University of North Texas.

Select an option that best describes issue/area you need support for.
CONNECTIVITY ISSUE
Please describe the details you are having with connectivity.
EMAIL ISSUE
Please describe the details you are having with your email.
PRINTING ISSUE
UNT property sticker #, Dell service tag #, or N/A if not applicable
Please leave more details.
SERVER ISSUE
Please describe the details you are having with the server.
COMPUTER CLASSROOM ISSUE
List building and room number.
:
Please leave additional details.
COMPUTER LAB ISSUE
UNT property sticker #, Dell service tag #, or N/A if not applicable
Please leave more details.
FAB LAB ISSUE
UNT property sticker #, Dell service tag #, or N/A if not applicable
Please leave more details.
CVAD OFFICE COMPUTER ISSUE
Which operating system are you currently experiencing issues on?
UNT property sticker #, Dell service tag #, or N/A if not applicable
What issues are you experiencing with this computer?
CVAD FACULTY COMPUTER ISSUE
N/A if computer is located offsite.
UNT property sticker #, Dell service tag #, or N/A if not applicable
Which operating system are you currently experiencing issues on?
What issues are you experiencing with this computer?
REPORT ERROR: WEBSITE / SOCIAL MEDIA
Please leave additional details.
OTHER ISSUE
Please give details of the issue you are experiencing.